1. About us and these terms
This website is operated by ONE CARPART LIMITED, trading as OneCarPart, registered in England and Wales under company number 10751139. Our registered office and contact address is Unit 26, Lye Valley Industrial Estate, Stourbridge, England, DY9 8HX. Email info@onecarpart.co.uk or call +44 7305 049300.
These terms explain the use of our website and the general basis of orders placed directly with us. Specific quotation or order terms agreed with you apply to that order where consistent with mandatory law. Orders placed through a marketplace may also be subject to that marketplace’s applicable purchasing terms. Keep a copy of the terms and order information relevant to your purchase.
2. Business and consumer customers
The website is oriented towards automotive trade accounts. Tell us whether you are buying for business purposes or as a consumer and provide accurate details. A business account label does not remove rights that the law gives you as a consumer. Where consumer law applies, mandatory rights prevail over any conflicting wording here. These terms do not promise a separate, discretionary business-return period.
3. Accounts and acceptable use
You must have authority to place an order and, where applicable, act for the business named on your account. Keep your details current and your password confidential. Notify us promptly about suspected unauthorised activity. Do not misuse the website, bypass security, submit malicious material or interfere with other users or our systems. Account access may be restricted where reasonably necessary to address security, misuse or legal requirements, without removing existing contractual or statutory rights.
4. Product information and suitability
Check the part number, specifications, vehicle application and quantities before ordering. OE numbers and manufacturer names may be used to help identify compatibility; they do not by themselves mean that a product is made or endorsed by that manufacturer. Images are illustrative unless expressly stated otherwise. Contact us if compatibility is unclear. Parts should be fitted by a suitably competent person using applicable safety procedures.
We aim to keep product information and availability accurate, but errors can occur. If we identify a material error affecting an order, we will contact you to agree a correction or cancellation and refund any amount due. This does not exclude responsibility for goods that are faulty, misdescribed or otherwise fail to meet legal requirements.
5. Orders, prices and payment
An order you submit is a request to buy the stated goods. An automated acknowledgement or payment notification alone does not confirm our acceptance. We accept when we expressly confirm acceptance or dispatch the goods, unless a different acceptance step has been expressly agreed. If we cannot accept an order, we will notify you and return any payment due.
Check the currency, VAT treatment, delivery charges and final total before confirming. Where a price is shown excluding VAT, this must be identified; applicable tax and delivery charges are included in the final order total before you commit. Consumer prices and charges must be presented as required by law. Availability of a payment method is shown at checkout and may change. PayPal or another provider may require its own approval. A pending or failed payment is not proof of successful payment. Contact us rather than making a duplicate payment where status is unclear.
Credit or running-account terms apply only where separately agreed. We will not add optional charges without the agreement required by law.
6. Delivery
Available services, destinations and delivery charges are shown or agreed before purchase. Delivery estimates are estimates unless a binding date is expressly agreed. Provide a complete and accurate address and tell us promptly about missing, damaged or incorrect deliveries so we can investigate. A request for prompt notification does not shorten a statutory claim period.
Consumer goods remain at our risk until delivered to you or a person you identify, except where the law provides otherwise for a carrier independently commissioned by you. Consumer delivery obligations, including any applicable default delivery period and rights following delay, remain unaffected. International orders may be subject to destination restrictions and import requirements; any responsibility for additional customs charges must be made clear before the order is agreed.
7. Cancellations, returns and faulty goods
Business purchases: contact us before returning goods to discuss the reason, applicable contract rights and return instructions. A voluntary cancellation or change-of-mind return is subject to any terms expressly agreed for that order. This does not remove rights arising from defective goods, breach of contract or other applicable law.
Consumer distance purchases, where applicable: unless a lawful exception applies, you may cancel without giving a reason within 14 days after the day you, or your nominated recipient, receive the goods. For a single order delivered separately, the relevant period generally starts on receipt of the last item. Tell us by a clear statement using the contact details above, then return the goods within 14 days after telling us. You may use the optional cancellation wording below; it is not compulsory.
We will reimburse sums due, including the cost of our least expensive standard outward delivery, within the statutory timeframe, normally within 14 days of being told of cancellation. Where permitted, we may withhold reimbursement until the goods are received back or you provide evidence of return, whichever is earlier. Refunds use the original payment method unless otherwise agreed without a fee. You bear direct return costs for a change-of-mind cancellation only where this was disclosed before the contract; otherwise we bear them. A lawful deduction may apply for handling beyond what is needed to establish the goods’ nature, characteristics and functioning. Statutory exceptions may apply, for example to genuinely personalised goods, only where the law permits.
If consumer goods are faulty, not as described or unfit for a purpose covered by law, you may have a short-term right to reject, normally within 30 days, and further repair, replacement, price-reduction or final-rejection rights. We bear reasonable return costs where the law requires. Contact us with the order reference and the issue; do not return a potentially hazardous part without suitable instructions. No clause here limits these rights.
Optional consumer cancellation wording
To: ONE CARPART LIMITED, Unit 26, Lye Valley Industrial Estate, Stourbridge, England, DY9 8HX; info@onecarpart.co.uk.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [describe goods]. Ordered on/received on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Signature (only if sent on paper): [signature]. Date: [date]. Delete as appropriate.
8. Responsibility and legal rights
We are responsible for losses as required by applicable law and the contract agreed with you. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. We do not use these website terms to impose an undisclosed blanket cap or remove statutory product rights. If an event outside our reasonable control affects supply, we will take reasonable steps to inform you and minimise its effect; statutory rights to cancel or obtain a refund remain.
9. Content, privacy and third-party services
Website text, design and original imagery are protected by applicable intellectual-property law. You may use the site for legitimate enquiries and purchases. Further copying or reuse requires the relevant rights holder’s permission unless the law permits it. Third-party trademarks and product references belong to their respective owners. Report suspected infringement to our contact email with enough detail for us to investigate.
Our Privacy Policy and Cookie Policy explain information handling. External services, including payment providers, have their own terms. A privacy notice is not a waiver of your data-protection rights.
10. Questions, changes and applicable law
Contact us first if you have a complaint so we can try to resolve it. These terms are governed by the law of England and Wales. Courts in England and Wales have jurisdiction, subject to any mandatory right you have to bring proceedings elsewhere. If you are a consumer, this choice does not deprive you of mandatory protection or jurisdiction rights that apply where you live.
Changes apply prospectively and do not retrospectively alter a concluded order without a lawful basis or agreement. If a provision is unenforceable, the remaining terms continue so far as legally possible. The version date above identifies these terms; contact us for assistance with a particular order.